“I was very alone running my company. I have a team of 20 people, but when it came right down to it, I felt pretty alone. What I’m finding now, for the first time, is that I have other people stepping up and joining me. It’s fantastic!”

“Prior to working with HEG, I was the one making all the decisions and my people, who are very bright and confident, were solely focused on just doing their jobs. Because of HEG, those people have started to go the extra mile by becoming more involved and are now real leaders within the company.”

“The teamwork among our people is astronomically higher now than it was before we did Open Book. People are now encouraging each other and are getting more involved with each other’s success.”

“Prior to doing Open Book, all of our Trip Advisor reviews were facilitated by me inviting guests to put in reviews. We just played a mini game and had an entire team of 13 people inviting guests and instead of getting a handful of reviews, we got over 45.”

“In the midst of the great resignation, we were able to very quickly reconstitute our team to still deliver the highest quality service despite massive turnover.”